Dulan’s Soul Food Kitchen

I have given up on Dulan's because of two unpleasant experiences in a row. Ordered four dinners on Sunday, December 22, 2024. Order 270868134. Two turkey wing dinners and two fried chicken dinners. This was a delivery order. When I received the order, the turkey wing dinners were placed in a bag together. Both dinners were packed sideways in the bag and all the contents were spilled in the bag from very sloppy packing. The supervisor on duty by the name of of Ashley was very rude. Told me I could get a refund for only one plate. I told her that was unacceptable since it was their negligence in packing the order properly that caused my food to be delivered in a big mess. I had a similar situation a few weeks earlier when I ordered 4 Sunday dinners and they were delivered without the drinks. The restaurant didn't want to take responsibility of their mistake at that time as well. I was told I could come in and pick-up the missing drinks if I wanted them. That was absolutely ridiculous because I paid for delivery and wasn't going to go across town to pick up something they forgot to include with the order. The owner of this location should be aware of what is going on at this establishment. The customer service skills of the so-called supervsior and manager at this location is absolutely horrendous. I will in no way continue to patronize this location or any other Dulan's location. At the time I am writing this review, I still haven't received a refund on the two damaged dinners that I received on 12/22. I suggest anyone think twice about ordering any food from this location, becauae you will be guaranteed to receive the same type of lousy service that I received. Take your money and patronize establishments that really value their customers, but Dulan's clearly does not value customers!

The food is always delicious I come for short ribs, cabbage Mac and cheese and string beans with carrots. This place has been tasting the same for years and I love that. Came here pregnant at 18 I’m 27 now my son 10 we still eat here. So I hope that’s explanatory. Oyea try the tea or strawberry lemonade.

The customer service was A1. Very nice staff. However, the food was garbage. No real garbage. We ordered the Mac and hard cheap cheese. Greens tasted like apple cider vinegar. Gravy for rice watery. Fish not seasoned and chicken looked old.

We live in the SF Valley and we passed by this restaurant a few times on the way to and from church. There seemed to always be a line out front, so we thought we would stop and have a late lunch (3pm) It was myself, my husband and my daughter. We ordered the following: fried chicken, smothered chicken, mac and cheese, greens, cabbage, black eyed peas, okra and of course the peach cobbler and sweet tea. The smothered chicken was just ok and the rest was just all bland. The peach cobbler serving was such a small amount that they should of just kept it. Even the sweet tea tasted like the Lipton instant tea with not enough water in it. To be honest, we were very disappointed. Between the 3 of us, the total bill was $85. On a good note, the waitress was nice, but we would have preferred good soul food. Unfortunately, we won't be back.